Since the late 2015, messaging apps have been dominating the market, when it comes to communicating over the web (see chart). This trend doesn’t seem to be subsiding any time soon and several companies have recognized it as the status quo of the infosphere. Although most of the communication that takes place there is text-based and fairly shallow, people still prefer it due to the convenience it offers, its speed, and its ease of use. As mobile devices are becoming more and more widespread and NLP / AI technologies more robust, these messaging apps are becoming more sophisticated. This manifests as a larger amount of them, but most importantly, on the a business case for chatbots, intelligent systems that handle natural language in a useful way, be it to help the user carry out tasks, retrieve valuable information, or just make contact with an organization.
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